Contact NoSpike
Last updated
Everything reaches us at one address: support@nospike.gg. We read it ourselves, in English or Danish.
Help with the app
Tell us what happened, and we can usually see why. It helps to include:
- the game, and the server or region you were playing on
- what the game's page in NoSpike said at the time, for instance "Direct is fastest" or "Match not routed"
- your NoSpike version and the diagnostics file: both are in the app, under Settings, About NoSpike
Much is answered already: where ping spikes come from and how to find yours, and what NoSpike does for each game today.
Your account and payments
Your plan, your card, receipts, cancelling, your PCs, your password and deleting your account are all on your account page, and in the app under Settings, Account. If a payment went wrong, or you want to ask about a refund, write to us from the email address your account uses, so we know it's you.
Your data
To see, correct or export what NoSpike holds about you, write to the same address. You can delete your account yourself on your account page: that deletes it on our side for good.
Security
Found a weakness in the app, the relays or this site? Write to the same address with what you found and how to reproduce it, and please give us the chance to fix it before you publish it.
Creators, communities and press
Creators and communities have their own pages: creators and affiliates. Journalists and reviewers can write to the address above.